Return Policy

Effective Date: 2025

Thank you for shopping with Jowao.com! We want you to be completely satisfied with your purchase. This Return Policy outlines the conditions and process for returning products purchased from our Website Jowao.com. By making a purchase, you agree to the terms outlined below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be requested within 30 days of the purchase or delivery date.
  • Certain items, such as final sale items, perishable goods, and customized products, are not eligible for returns.

2. Return Process

To initiate a return, follow these steps:

  1. Contact our customer service at contact@jowao.com with your order number and reason for return.
  2. Once approved, we will provide return instructions, including the return shipping address.
  3. Securely package the item and include a copy of your purchase receipt.
  4. Ship the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part.

3. Refunds & Processing Time

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within  from 5 to 10 days, business days and credited to the original payment method.
  • Shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect item.

4. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact us at contact@jowao.com. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within from 3 to 7 days of delivery. We will provide a replacement or full refund at no additional cost.

6. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable software or digital products
  • Perishable goods (e.g., food, flowers)
  • Personalized or customized products

7. Contact Us

If you have any questions regarding our return policy, please reach out to us:

Email: contact@jowao.com
Address: 28 Avenue Professeur Tixier, 38300 Bourgoin-Jallieu, France

We strive to provide you with the best possible experience.